Foam-Covered Weighted Arm Hoops for Upper Body Workout – 2 Pack

Return and Refund Policy

At Elevateendure LLC, your satisfaction is our top priority. We are committed to providing you with high-quality fitness products and a hassle-free return experience. This Return & Refund Policy outlines the terms and conditions for returning items purchased from our website. By using our website and making purchases, you agree to the terms outlined in this policy.

1. Return Eligibility

You can return items within 30 days of delivery for a full refund.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging, including all tags, labels, and accessories.
• You must provide proof of purchase, such as the order number or receipt.

Exceptions / Non-Returnable Items:

• Items marked as “Final Sale” are not eligible for return or refund.
• Digital products, such as downloadable workout programs, are non-refundable.
• Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.
• Opened hygiene products (e.g., mouthguards, compression shorts) are non-refundable due to health and safety reasons.

Special Circumstances:

• Gifts: If you received an item as a gift, you can return it for store credit. The gift recipient will need to provide proof of purchase (order number or receipt).
• Sale Items: Sale items are eligible for return under the same conditions as regular-priced items, unless otherwise stated in the product description (e.g., “Final Sale”).

2. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Call us at +1(502) 245-7709 or visit our Contact Us page to submit a return request.
2. Provide Required Information: When requesting a return, please provide the following information:
   • Your order number
   • The item(s) you wish to return
   • The reason for the return
3. Receive Return Authorization and Instructions: Our customer service team will review your request and provide you with a return authorization (RA) number and detailed instructions on how to proceed.
4. Proper Packaging Requirements: Pack the item securely in its original packaging, if possible. If the original packaging is not available, use a sturdy box and adequate padding to protect the item during shipping.
5. Shipping the Item: Affix the prepaid return shipping label provided by Elevateendure LLC to the package. Drop off the package at the designated shipping carrier location.

Expected Timeframes:

• Return request processing: 1-2 business days
• Return authorization issuance: 1 business day
• Return shipping time: Varies depending on location

Documentation Requirements:

• Please include a copy of your original order confirmation or receipt with the returned item.

3. Return Shipping

Return shipping is FREE for all customers.

We will provide you with a prepaid return shipping label via email once your return request has been approved.

Instructions for Using the Prepaid Return Shipping Label:

• Print the prepaid return shipping label.
• Affix the label securely to the outside of the package.
• Drop off the package at the designated shipping carrier location (e.g., USPS, FedEx, UPS).

We will provide you with return tracking information so you can monitor the progress of your return shipment.

4. Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.

Inspection Criteria:

• The item must be unused and in its original condition.
• All original packaging, tags, and accessories must be included.
• The item must not be damaged due to misuse or improper handling.

We will process your refund within 3-5 business days after receiving the returned item.

Refunds will be issued to the original payment method used for the purchase.

Potential Deductions:

• In rare cases, a deduction may be applied to the refund if the returned item is damaged or missing parts due to the customer’s fault. We will notify you of any deductions before processing the refund.

You will receive an email notification when your refund has been processed.

5. Exchange Process

If you would like to exchange an item for a different size, color, or product, please follow these steps:

1. Contact our customer service team at +1(502) 245-7709 or visit our Contact Us page to request an exchange.
2. Specify the item you wish to exchange and the replacement item you would like to receive.
3. Our customer service team will verify the availability of the replacement item and provide you with further instructions.
4. Follow the return process outlined in Section 2 to return the original item.

Timeframe for Processing Exchanges:

• We will ship the replacement item within 3-5 business days after receiving the returned item.

Handling of Price Differences:

• If the replacement item is of a higher value than the original item, you will be required to pay the difference.
• If the replacement item is of a lower value than the original item, we will issue a refund for the difference.

Shipping Process for Exchange Items:

• We will ship the replacement item to you free of charge.

6. Late or Missing Returns

We are unable to accept returns outside the 30-day return window.

Tracking Return Shipments:

• You can track the progress of your return shipment using the tracking number provided by the shipping carrier.

What to Do If a Return Is Not Received or Processed:

• If your return has not been received or processed within the expected timeframe, please contact our customer service team at +1(502) 245-7709. We will investigate the issue and work to resolve it as quickly as possible.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at +1(502) 245-7709 or visit our Contact Us page.

Extended Timeframe for Reporting Damaged Items:

• You must report damaged or defective items within 7 days of delivery.

Required Documentation:

• Please provide photos of the damaged item and its packaging.

Expedited Replacement Options:

• We will provide you with a replacement item as quickly as possible, free of charge.

8. Refund Methods

Refunds will be processed using the original payment method used for the purchase.

Expected Timeframes for Refunds to Appear on Customer Accounts:

• Credit card refunds: 3-10 business days
• PayPal refunds: 1-3 business days

Refund Currency:

• Refunds will be issued in the same currency as the original purchase.
• Elevateendure LLC is not responsible for any currency conversion fees or fluctuations that may occur during the refund process.

9. Return Address

Please ship all returns to the following address:

Elevateendure LLC
7900 Shelbyville Rd Louisville, Kentucky 40222, United States

Special Instructions:

• Please ensure the return authorization (RA) number is clearly marked on the outside of the package.

Business Hours for Receiving Returns:

• Monday – Friday, 9:00 AM – 5:00 PM EST

10. Warranty Information

Some of our products may be covered by a manufacturer’s warranty. Please refer to the product documentation for specific warranty details.

How Warranty Claims Differ from Standard Returns:

• Warranty claims are processed directly with the manufacturer, not with Elevateendure LLC.

Process for Warranty Service Requests:

• Please contact the manufacturer directly to initiate a warranty service request.

11. Contact Information

For any return or refund inquiries, please contact us:

Elevateendure LLC
Our Location: 7900 Shelbyville Rd Louisville, Kentucky 40222, United States
Phone: +1(502) 245-7709
Email: support@elevateendure.us