Elevateendure LLC Privacy Policy

1. Introduction

This Privacy Policy applies to all visitors, customers, and users of the Elevateendure LLC website. By using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information Collection

We collect various types of information to provide and improve our services. This information includes:

  • Personal Information:
    • Name
    • Address (Billing and Shipping)
    • Email Address
    • Phone Number
    • Payment Information (Credit card details, billing address) – processed securely through our payment gateway.
    • Date of Birth (Optional, for personalized content and age-related promotions)
    • Fitness Goals and Preferences (Optional, to tailor our services)

How Information is Collected:

  • Forms: Information provided when filling out forms on our website (e.g., contact forms, newsletter sign-up).
  • Account Creation: Information provided when creating an account on our website.
  • Purchases: Information provided during the purchase of products or services.
  • Cookies and Tracking Technologies: Information collected automatically through cookies and similar technologies (see section 5).
  • Customer Service Interactions: Information provided during communication with our customer service representatives (e.g., email, phone).

Required vs. Optional Information:

We clearly indicate which information is required and which is optional. Required information is necessary to fulfill your orders or provide requested services. Optional information allows us to personalize your experience and offer tailored recommendations.

Information Collected Automatically:

  • IP Address
  • Browser Type
  • Device Information (Operating system, device model)
  • Referring Website
  • Pages Visited on Our Website
  • Date and Time of Visit

3. Use of Information

We use the collected information for the following purposes:

  • Order Processing and Fulfillment: To process your orders, arrange for shipping, and provide order updates.
  • Customer Service and Communication: To respond to your inquiries, provide support, and communicate important information about your account or orders.
  • Account Maintenance: To manage your account, update your profile, and provide access to account features.
  • Marketing and Promotional Purposes: To send you newsletters, promotional offers, and information about new products or services. You can opt-out of these communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.
  • Website Improvement and Analytics: To analyze website traffic, identify trends, and improve the user experience.
  • Legal Compliance and Fraud Prevention: To comply with applicable laws and regulations, prevent fraud, and protect our rights and the rights of our customers.

4. Information Sharing

We may share your information with the following parties:

  • Service Providers and Processors: We share information with third-party service providers who assist us in providing our services, such as payment processors (e.g., Stripe, PayPal), shipping companies (e.g., USPS, UPS, FedEx), email marketing platforms, and data analytics providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Business Partners: We may share information with business partners if you participate in a co-branded promotion or offer. We will clearly identify these partners and provide you with the opportunity to opt-in to sharing your information.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing behavior on our website. Cookies are small data files stored on your device that allow us to recognize you and remember your preferences.

Types of Cookies:

  • Necessary Cookies: These cookies are essential for the operation of our website and enable you to access basic features, such as logging in to your account.
  • Functional Cookies: These cookies allow us to remember your preferences (e.g., language, region) and provide enhanced functionality.
  • Analytical Cookies: These cookies help us understand how visitors use our website, allowing us to improve its performance and user experience. We use Google Analytics for this purpose.
  • Targeting Cookies: These cookies are used to deliver targeted advertisements based on your browsing behavior.

Managing or Disabling Cookies:

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Most browsers allow you to:

  • See what cookies you’ve got and delete them individually.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

Third-Party Analytics Tools:

We use Google Analytics to collect information about website traffic and user behavior. Google Analytics uses cookies to collect this information. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Cookie Retention:

The length of time a cookie remains on your device depends on its type. Session cookies expire when you close your browser, while persistent cookies may remain for a longer period.

6. Data Security

We take the security of your data seriously and have implemented appropriate security measures to protect it from unauthorized access, use, or disclosure.

Security Measures:

  • Encryption Protocols: We use SSL encryption to protect your personal and financial information during transmission.
  • Secure Payment Processing: We use PCI-compliant payment processors to securely handle your payment information.
  • Staff Training and Access Controls: We train our staff on data security best practices and restrict access to your information to authorized personnel only.
  • Data Breach Notification Procedures: In the event of a data breach, we will notify you as required by applicable law.

Acknowledgment:

Please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Customer Rights

You have certain rights regarding your personal information:

  • Right to Access: You have the right to access the personal information we hold about you.
  • Right to Correct: You have the right to correct inaccurate or incomplete information.
  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Restrict Processing: You have the right to restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

Exercising Your Rights:

To exercise any of these rights, please contact us using the contact information provided in section 13. We will respond to your request within a reasonable timeframe, typically within 30 days.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Criteria Used to Determine Retention Periods:

  • The length of our relationship with you.
  • Whether there is a legal obligation to retain the information.
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

For example, we retain order information for accounting and tax purposes, even after the order has been fulfilled. We retain customer service interactions to improve our support services.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically for any changes.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us: