Elevateendure LLC – Frequently Asked Questions
Ordering & Account Questions
How do I create an account?
Creating an account with Elevateendure LLC is simple and allows you to track your orders, save multiple shipping addresses, and receive exclusive offers. To create an account, click on the “Sign Up” link at the top right of our website. You will be prompted to enter your name, email address, and a secure password. Once you submit the form, you’ll receive a confirmation email to verify your address. Click the link in the email to activate your account and start shopping for the fitness equipment and apparel you need to reach your goals.
Can I place an order without creating an account?
Yes, you can place an order as a guest without creating an account. Simply add the desired fitness products to your cart and proceed to checkout. You will be asked to provide your shipping and payment information. While ordering as a guest is convenient, creating an account allows you to easily track your order status, view your order history, and streamline future purchases. Plus, registered users often receive special promotions and early access to new fitness product releases.
How can I check the status of my order?
Once your order has been placed, you will receive an order confirmation email with a tracking number. You can use this tracking number to check the status of your order on the carrier’s website (usually USPS or UPS). If you have an account, you can also log in to your account on our website and view your order history and tracking information there. Remember, we offer FREE standard shipping, so delivery typically takes around 5 business days after your order ships, which usually happens within 1-2 business days of placing your order.
Can I modify or cancel my order after it’s placed?
We process orders quickly to ensure you receive your fitness equipment and apparel as soon as possible. Therefore, modifications or cancellations are not always possible once an order has been placed. If you need to make a change or cancel your order, please contact our customer support team immediately via phone or email. We will do our best to accommodate your request, but we cannot guarantee that we will be able to modify or cancel your order once it has entered the shipping process. If we are unable to cancel, remember we offer FREE returns within 30 days of delivery.
How do I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. You will be prompted to enter the email address associated with your account. We will then send you an email with instructions on how to reset your password. Follow the link in the email and create a new, secure password. If you don’t receive the email within a few minutes, please check your spam folder. If you still have trouble, contact our customer support team for assistance.
Is my account information secure?
Yes, your account information is highly secure. We use industry-standard encryption technology to protect your personal and financial information during transmission. Our website is also regularly scanned for vulnerabilities to ensure the highest level of security. We are committed to protecting your privacy and will never share your information with third parties without your consent. You can review our Privacy Policy for more details.
Can I save multiple shipping addresses?
Yes, you can save multiple shipping addresses to your account. This is especially useful if you frequently send gifts to friends and family, or if you have a separate shipping address for work. To add or manage your shipping addresses, log in to your account and navigate to the “Address Book” section. You can add, edit, or delete addresses as needed, making the checkout process faster and more convenient for all your fitness needs.
How do I view my order history?
To view your order history, simply log in to your account on our website. Once logged in, navigate to the “Order History” section. Here, you will find a list of all your past orders, including the order date, order number, items purchased, and order status. You can click on each order to view more details, such as the shipping address and payment information. This makes it easy to track your purchases and reorder your favorite fitness products.
Products & Pricing Questions
How do I know if a product is in stock?
Product availability is displayed on the product page. If a product is in stock, you will see an “Add to Cart” button. If a product is out of stock, it will be indicated as such, and you may have the option to sign up to receive an email notification when the product is back in stock. Keep in mind that popular fitness items can sell out quickly, so if you see something you want, it’s best to order it promptly.
Are your products guaranteed authentic?
Yes, all products sold by Elevateendure LLC are guaranteed to be 100% authentic. We source our fitness equipment and apparel directly from reputable manufacturers and authorized distributors. We do not sell counterfeit or replica products. We are committed to providing our customers with high-quality, genuine products that meet their fitness needs and expectations. If you have any concerns about the authenticity of a product, please contact our customer support team.
Do you offer price matching?
While we strive to offer the most competitive prices on all our fitness products, we do not currently offer price matching. Our prices are carefully set to reflect the quality of our products, the value of our FREE shipping, and the exceptional customer service we provide. We frequently run promotions and offer discounts, so be sure to sign up for our email newsletter to stay informed about the latest deals. We are confident that you will find our prices to be fair and reasonable.
How do I know which product is right for me?
Choosing the right fitness product can be challenging, but we’re here to help! Each product page includes detailed descriptions, specifications, and customer reviews to assist you in making an informed decision. We also provide sizing charts for apparel to ensure a proper fit. If you still have questions, our knowledgeable customer support team is available to provide personalized recommendations based on your fitness goals, experience level, and preferences. Consider what type of training you are doing. For example, if you are training for a marathon you might be interested in our running shoes and training apparel. We want to make sure you find the perfect product to elevate your endurance!
Can I request a product that’s not currently available?
Yes, we are always looking to expand our product selection and meet the needs of our customers. If you have a specific fitness product in mind that is not currently available on our website, please contact our customer support team. We will do our best to source the product for you or recommend a suitable alternative. We value your feedback and appreciate your suggestions for new products. We are committed to providing a comprehensive selection of high-quality fitness equipment and apparel.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk or wholesale pricing for certain products and orders. If you are interested in purchasing a large quantity of fitness equipment or apparel, please contact our sales team. We will evaluate your request and provide you with a custom quote based on the product, quantity, and your specific needs. Bulk and wholesale pricing is ideal for gyms, fitness studios, corporate wellness programs, and other organizations.
How often do you add new products?
We are constantly adding new fitness products to our inventory to keep up with the latest trends and innovations in the industry. We typically add new products on a weekly or monthly basis. Be sure to check our “New Arrivals” section regularly to see what’s new. You can also sign up for our email newsletter to receive updates on new product releases, promotions, and other exciting news. We are committed to providing our customers with the latest and greatest fitness equipment and apparel.
What if I receive the wrong product?
We apologize if you receive the wrong product. Please contact our customer support team immediately, and we will resolve the issue as quickly as possible. We will provide you with a prepaid shipping label to return the incorrect item, and we will ship the correct product to you at no additional cost. We strive to ensure that all orders are fulfilled accurately and efficiently, and we appreciate your patience and understanding in the rare event that an error occurs. Remember, we offer FREE returns within 30 days for your convenience.
Shipping Questions
Do you offer free shipping?
Yes, we offer FREE standard shipping on all orders within the USA!
How long will it take to receive my order?
Orders typically ship within 1-2 business days and arrive within 5 business days after shipping.
Do you ship internationally?
No, we currently only ship within the United States.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this tracking number to track your package on the carrier’s website. You can also log in to your account on our website to view your order history and tracking information.
What shipping carrier do you use?
We primarily use USPS and UPS for our standard shipping. The specific carrier used for your order will depend on the size, weight, and destination of the package. You can find the carrier information in your order confirmation email and tracking details.
Do you ship to PO boxes or military addresses?
Yes, we ship to PO boxes and military addresses (APO/FPO). Please ensure that you provide accurate and complete address information when placing your order to avoid any delays or delivery issues.
What happens if my package is lost or damaged?
In the unfortunate event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the carrier to investigate the issue and resolve it as quickly as possible. We may offer a replacement or a refund, depending on the circumstances. We are committed to ensuring that you receive your order in perfect condition.
Do you offer expedited shipping?
No, we currently only offer our standard FREE shipping option, which delivers within approximately 5 business days after shipping.
Returns & Refunds Questions
What is your return policy?
We accept returns within 30 days of delivery with FREE return shipping! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it for a full refund. The item must be in its original condition, unworn, and with all original tags and packaging. See our full Return Policy for more details.
How do I initiate a return?
To initiate a return, please visit our website and go to the “Returns” section. Follow the instructions to create a return request. You will need your order number and the email address associated with your order. Once your return request is approved, we will provide you with a prepaid shipping label. Simply pack the item securely in its original packaging, attach the shipping label, and drop it off at the designated carrier location. Remember, return shipping is FREE!
Do I need the original packaging to return an item?
While it’s preferred that you return the item in its original packaging, it is not always required. If you no longer have the original packaging, please use a sturdy box or envelope to protect the item during shipping. Make sure to include all original tags and accessories. However, items such as heart rate monitors or smart watches must be returned in their original packaging to ensure they are properly protected during transit.
How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. You will receive an email notification once the refund has been processed. Please note that it may take a few additional days for the refund to appear on your bank statement, depending on your bank’s policies.
Can I exchange an item instead of returning it?
Currently, we do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the item you want as quickly as possible. Remember, we offer FREE shipping on all orders within the USA, so you won’t have to pay for shipping on your new order.
Do you offer warranty on your products?
Many of our products come with a manufacturer’s warranty. The specific warranty coverage varies depending on the product and the manufacturer. Please refer to the product description or the manufacturer’s website for more information on the warranty coverage. If you experience any issues with a product that is covered by a warranty, please contact our customer support team, and we will assist you in filing a warranty claim.
What items cannot be returned?
Certain items cannot be returned due to hygiene reasons or other restrictions. These items typically include:
- Underwear
- Swimwear (if the hygiene liner has been removed)
- Opened nutritional supplements
- Final sale items
Please see our Return Policy for a complete list of non-returnable items.
Will I be refunded for shipping costs?
Since shipping is free, this is not applicable. We offer FREE standard shipping on all orders within the USA, and FREE return shipping for eligible returns.
Payment & Security Questions
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal and Apple Pay. All payment options are securely processed to ensure the safety of your financial information. Select the payment method that works best for you during the checkout process, and get ready to elevate your fitness game!
Is my payment information secure?
Yes, your payment information is highly secure. We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and financial information during transmission. This technology ensures that your data is encrypted and transmitted securely over the internet. We also comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to maintain a secure environment for handling credit card information. You can shop with confidence knowing that your payment information is safe and protected.
When will my credit card be charged?
Your credit card will be charged when your order is placed. This allows us to process your order quickly and efficiently, ensuring that you receive your fitness equipment and apparel as soon as possible. You will receive an email confirmation with your order details and payment information once your order has been successfully processed. If there are any issues with your payment, we will contact you immediately to resolve the issue.
Do you charge sales tax?
We are required to charge sales tax on orders shipped to certain states. The amount of sales tax charged will depend on the applicable state and local tax rates. The sales tax amount will be displayed during the checkout process before you finalize your order. We comply with all applicable tax laws and regulations to ensure accurate and transparent tax collection.
Can I use multiple payment methods for one order?
Currently, we only allow one payment method per order. You can choose to pay with a credit card, PayPal, or Apple Pay, but you cannot split the payment between multiple methods. If you have a gift card or promotional code, you can apply it to your order in addition to your chosen payment method. We are always looking for ways to improve our customer experience, and we may offer multiple payment methods in the future.
What is your privacy policy regarding customer information?
We are committed to protecting your privacy and personal information. We collect and use your information only to process your orders, provide customer support, and improve our services. We will never sell or rent your personal information to third parties without your consent. You can review our full Privacy Policy for more details on how we collect, use, and protect your information. We value your trust and are dedicated to maintaining the confidentiality of your data.
Do you offer financing options?
Currently, we do not offer direct financing options. However, you may be able to use a credit card that offers financing or installment payment plans. Please check with your credit card issuer for details on available financing options. We are always exploring new ways to make our products more accessible to our customers, and we may offer financing options in the future.
How do I apply a discount code?
To apply a discount code to your order, enter the code in the “Discount Code” field during the checkout process. This field is typically located on the order summary page. Click the “Apply” button to activate the discount. The discount amount will be deducted from your order total. Please note that discount codes may have certain restrictions, such as expiration dates or product exclusions. Be sure to review the terms and conditions of the discount code before applying it to your order. Discount codes are a great way to save on your favorite fitness equipment and apparel from Elevateendure LLC!